Welcome to the Operating Rules and General Purchasing Conditions of the Sueca13 online shop.
- General terms and conditions of purchase and acceptance
- Nature of the online shop
- Online shop operation
- Product assortment and price implementation
- Making the purchase
- Order preparation and distribution
- Delivery and return of orders
- Methods of payment
- Confidentiality and security
- Force majeure
- Applicable law and jurisdiction
1. General conditions of purchase and acceptance
These general conditions of purchase and acceptance regulate the purchase through our website www.https://sueca13flores.com/.
The identification details of the person in charge of the shop are:
FERNANDO JAVIER QUIROZ ARANDA
C/ SUECA, 13 PTA 8 PISO 4
CP 46006 VALENCIA
VAT NUMBER: 24464233-F
When purchasing in the shop, the customer will have an option to consult the General Terms and Conditions of the online shop at https://sueca13flores.com/.
2. Nature of the online shop.
The shop is aimed at end consumers, in the sense established by law 26/1984, of 19 July, general law for the defence of consumers and users, and for the use or consumption of the customer or of persons on behalf of whom the customer must be legally authorised to act. Therefore, the shop's services to wholesalers, distributors, central purchasing offices, department stores and other professional intermediaries are excluded.
By virtue of the above, the resale of products purchased through the online shop is strictly prohibited.
https://sueca13flores.com/ reserves the right to modify unilaterally, at any time and without prior notice, the presentation and configuration of the shop, as well as to suspend access to it temporarily or permanently.
3. Online shop operation
3.1 Register in the shop.
The customer who buys on the website will be registered by filling in the form that will be presented on the screen at the time of closing the purchase. From that moment on, he/she will be a customer of https://sueca13flores.com/ and you will be included in our Internet customer database. You will always be able to access all the services that you will find now on the website and others that may appear in the future. Once you register, you will receive via e-mail the proof of registration with all your details and the proof of purchase request and you will be able to enjoy all the benefits that customers have of https://sueca13flores.com/.
In any case, https://sueca13flores.com/ informs its users that whenever they make a purchase, they will be sent a transactional email communicating the confirmation of purchase of the products and confirmation of payment. We may also contact the user in order to inform them of any changes or new developments related to their order.
On the other hand, https://sueca13flores.com/ may send commercial communications related to the products or services it offers, provided that you have expressly and specifically consented to this by ticking the box provided for this purpose or by any other express consent.
Due to the nature of the products we sell in our shop (flowers and plants to send as gifts) it is very important to have as much information as possible, such as addresses and contact telephone numbers, in order to be able to resolve any unforeseen eventualities as quickly and safely as possible, both in the preparation of the order and in the delivery.
The customer can always exercise the right to modify or cancel his data by sending an e-mail to floressueca13@gmail.com or by calling 612483363.
3.2. Product assortment and price implementation
https:// sueca13flores.com offers a wide range of flowers, plants, compositions of all kinds as well as accessories. Customers can buy them from their computer without having to go anywhere.
https://sueca13flores.com/ would like to inform you that the image of the products shown in the online shop may vary somewhat in delivery as these products are handmade and natural. Although we make them with the same pattern as the one shown on the website, it will not always be exact.
However, https://sueca13flores.com/ guarantees the quantities of flowers and plant sizes as indicated in the online shop.
The prices of the products in the shop include the applicable VAT in each case. Fresh flowers, plants and accessories (vases, cuddly toys...) are 21% and chocolates 10%.
All product prices are always indicated in Euros.
https://sueca13flores.com/ reserves the right to unilaterally modify, at any time and without prior notice, the prices of the products on display, as well as to suspend their sale or cancel them temporarily or definitively.
3.3 Realisation of the purchase
In our shop you will find all the products that are available on that day.
Every day, products that are out of stock or out of season are updated and new ones are added.
You will be able to navigate through the shop menus until you reach the desired product.
Finally, you will have to click on the "pay" button and you will be able to complete the following final steps to conclude the purchase.
3.4 Sending an order to another part of Spain or the world.
In case you want to send flowers or plants outside the delivery area of https://sueca13flores.com/ please contact us by telephone at 612483363 or by e-mail at floressueca13@gmail.com.
3.5 Order preparation and distribution
https://sueca13flores.com/ guarantees that all products on display are available, although due to their nature, it may be that a colour, size or even the desired quantity is not available. In this case https://sueca13flores.com/ will contact the customer to agree on any modifications.
Depending on the type of purchase, all orders will be distributed in two ways:
Through the means available at https://sueca13flores.com
For the rest of Spain, please contact us by telephone at 612483363 or by e-mail.
In the first case, the customer will be able to consult the increase for transport that their purchase will have. This increase is subject to the transport tables according to the destination of the order.
In the second case, the customer should contact us by telephone at 612483363 or by e-mail.
https://sueca13flores.com/ reserves the right to modify unilaterally, in any case and without prior notice, the transport tariffs for the distribution of the products sold.
3.6 Delivery and return of orders.
a) Home delivery as indicated by you
This option allows us to deliver the order wherever the customer indicates and in the selected time slot in all those towns within the delivery area of https://sueca13flores.com/.
Home delivery is carried out by external delivery companies or by our own staff, who are trained to handle flowers and plants.
For deliveries outside of the service area of https://sueca13flores.com/Please contact us by telephone at 612483363 or by e-mail.
Delivery times
The delivery schedule of the delivery area of the https://sueca13flores.com/ is from 10:00h to 20:00h from Monday to Friday, and from 10:00 to 14:00 on Saturdays.
Delivery times for orders to be collected directly from our shop are during business hours.
Under no circumstances https://sueca13flores.com/ will accept a delivery schedule on special holidays of the year.
There is a "morning delivery" and "afternoon delivery" option.
For deliveries to the rest of Spain or abroad, please contact us by telephone at 612483363 or by e-mail.
https://sueca13flores.com/ assumes no responsibility for the delay of an order delivery when such delay is not directly attributable to it, or for cases of force majeure under the terms and conditions provided for in point 4 of these general conditions.
Shipping costs.
Shipping costs vary according to the destination of the order. The total amount will always appear on the website when the order is placed.
Returns
In accordance with the provisions of Article 103 of the Royal Legislative Decree 1/2007 of 16 November of the General Law for the Defence of Consumers and Users, the customer may not return to https://sueca13flores.com/ fresh products if such return does not take place within 24 hours of delivery or collection of the order.
3.7 Methods of payment
Payment can be made by the following credit or debit cards:
Visa
Visa Electron
Mastercard
Maestro Card
4B
And any card that supports the new "secure shopping" guaranteed system, which has recently been introduced.
We are continually looking at ways to better secure Internet transactions.
https://sueca13flores.com/ guarantees the total security of your transactions, as it has the most up-to-date technological standards in terms of security protocols and systems.
https://sueca13flores.com/ never has your card number information, Caixa Popular manages this information and provides us with the "ok" for each payment on purchases.
Soon, the "secure purchase" system will be compulsory, providing the secret number or password that only you should know for your card, which will guarantee that no one can use your number in any fraudulent transaction.
We will implement this new service very soon, independently of the fact that it will be implemented gradually over a period of 2 years by all banks around the world. Both in Europe, Asia and America, which have already established their dates and deadlines for full implementation.
3.8. Confidentiality and security
https://sueca13flores.com/ maintains a policy of confidentiality of the data provided by its customers and undertakes to protect the data of the customers of the online shop.
In accordance with Law 34/2002 on Information Society Services and Electronic Commerce and in compliance with the provisions of Regulation (EU) 2016/67 of the European Parliament and of the Council of 27 April 2016 on the Protection of Personal Data, https://sueca13flores.com/ informs the User of the existence of personal data processing.
Data controller:
AZUL ULTRAMARINO, S.L. Sole-Shareholder Company
Paseo Serra d'Espadà no6, Esc.1, Pta.5
46120 Alboraya ~ VALENCIA
TAX IDENTIFICATION NUMBER B98549637
e-mail: floressueca13@gmail.com
The User accepts the inclusion of the data obtained while browsing the website, or provided by filling in any form that appears, as well as those derived from any commercial relations that may be generated, in our database. The User may exercise, with respect to the data obtained, the rights recognised in the new General Data Protection Regulation and particularly the rights of access, rectification or cancellation of data and opposition, as well as the right to revoke consent for the transfer of their data or for any of the uses described. The rights referred to in the previous paragraph may be exercised by the User by means of a request addressed to
FERNANDO JAVIER QUIROZ ARANDA
Calle Sueca, 13 pta 8 piso 4
46006 ~ VALENCIA
TIN 24464233F
or by sending an e-mail to the following address floressueca13@gmail.com
https://sueca13flores.com/ declares that it has adopted all the necessary and appropriate security measures in accordance with the provisions of EU Regulation 2016/679 approving the security measures for automated files containing personal data.
However, https://sueca13flores.com/ may disclose, at the request of the competent authorities, personal data and any other information held by it through its computer systems, in accordance with the laws and regulations applicable to this case.
Under no circumstances, https://sueca13flores.com/ disclose the content of such information to marketing companies and services, commercial databases and third parties engaged in advertising, mass marketing lists or activities related to spam and the like.
4. Force Majeure
Force majeure is understood to mean, by way of example but not limitation:
I- Any event that is impossible to foresee, or which, foreseen or foreseeable, was unavoidable.
II- Errors in the access to the various web pages of the https://sueca13flores.com/.
III- Errors in the supply of electricity or telephone network.
IV- Damage caused by third parties or attacks on our website (viruses, hackers, etc.) that affect the quality of the service and which is not attributable to https://sueca13flores.com/ nor to the user.
V- Failures in the transmission, dissemination and storage or shipment through third parties of the products contained in the online shop of https://sueca13flores.com/.
VI- Fires
VII- Floods or earthquakes
VIII- Strikes or labour disputes or other social unrest that prevent the supply of products and therefore the fulfilment of the obligations of https://sueca13flores.com/.
IX- Shortage or unavailability of fuel or electrical power.
X- Accident
XI- War conflicts
XII- Commercial or any other type of embargoes.
XIII- Frosts or droughts, which do not allow the correct supply of flowers or plants.
XIV- Any governmental provision.
5. Applicable law and jurisdiction
These general conditions of purchase shall be interpreted in accordance with Spanish law.
For dispute resolution, you can go online to the following europa platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
FERNANDO QUIROZ ARANDA
Calle Sueca, 13 pta 8 piso 4
46006 ~ VALENCIA
NIF 24464233-F
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